Shipping Policy

Hey Threadhead, welcome to the no-nonsense guide to getting your gear and what happens if it’s not quite right. Whether you’re repping Alternative vibes, rocking a Classic Tee, or showing love for Batman or Bruce Lee, we want your experience to be as epic as our designs. This page is our clear, fair promise on shipping and returns—consider it the friendly chat we’d have if you walked into our Louisville hub.

🚚 Shipping Info: Getting Your Threads

Order Processing Time

We’re quick! Once you place your order, our team gets to work. Please allow 1-2 business days for us to process and pack your order before it ships.

Shipping Methods & Delivery Times

We ship globally (excluding some remote regions and parts of Asia). Choose the option that fits your style:

Note: Delivery times are estimates and may vary based on destination and customs processing. You’ll receive a tracking number once your order ships so you can follow its journey.

📦 Returns & Exchanges: The Threadheads Promise

We value your unique style and your right to shop with confidence. Sometimes the fit of that Boxy Tee is off, or the Halloween hoodie vibe looks different in person. No sweat. Here’s our clear process.

The Ground Rules (Our Tribe’s Return Vibe)

• Return Window: You have 15 days from the date your package was delivered to initiate a return or exchange.
• Condition: Items must be in original, unworn, unwashed condition with all original tags attached.
• Proof of Purchase: Have your order number ready.

What Cannot Be Returned? (The Limited-Edition Exceptions)

To protect our global community of nostalgic souls and pop-culture fanatics, the following items are FINAL SALE unless they arrive faulty:

• Hats: For hygiene reasons, all hats are final sale.
• Goodie Works: Due to the unique, bundled nature of these accessory sets.
• Collabs (Collaborations): These limited-run, often pre-order drops are exclusive to our fandom.
• Any item marked “Final Sale”: Clearly noted on the product page.

This policy helps us keep bringing you exclusive drops for Astro Boy, Harry Potter, Friday the 13th, and all your other obsessions.

The Step-by-Step Return/Exchange Process

1. Reach Out: Within 15 days of delivery, email us at [email protected]. Use the subject line “Return/Exchange Request” and include your order number.
2. Get Approved & Instructions: Our team will review your request. If approved, we’ll email you a Return Merchandise Authorization (RMA) number and the correct return warehouse address. Do not send returns without an RMA.
3. Pack It Up: Securely pack the item(s), ideally in original packaging. Include a copy of your order confirmation or the RMA email inside the box. Write the RMA number clearly on the outside of the package.
4. Ship It Back: Send the package to the address we provided using a trackable shipping service. You are responsible for return shipping costs, unless the item was incorrect, damaged, or defective.
5. Let Us Know: Once shipped, reply to our email with your tracking number.

Specifics for Exchanges

Want to swap your Batman tee for a Bruce Lee one? Need a different size on your Gremlins hoodie?

• Follow the steps above. In your initial email, clearly state the item and size you want to exchange for.
• If the new item costs more, we’ll invoice you for the difference. If it costs less, we’ll refund the difference.
• Exchanges are subject to availability. If your desired item is out of stock, we’ll process a refund instead.

Refunds: When & How Your Money Comes Back

• Timeline: After we receive and inspect your return at our warehouse, please allow 5-10 business days for us to process your refund.
• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Shipping Costs: Original shipping fees (like the $12.95 Standard Shipping) are non-refundable. Free shipping was our gift to you! You will receive an email notification once your refund is issued. Processing times on your bank or PayPal account may vary.